Privacy Policy

Effective Date: [25/07/2025]

At [PureStay], we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with the EU General Data Protection Regulation (GDPR).

1. Who We Are

[PureStay]

Located in: Hersonisos, Crete, Greece

Email: [[email protected]]

Phone: [+30 +30 6989162790 ]

2. What Information We Collect

We may collect the following personal data:

• Name

• Phone number

• Email address

• Address (for pickup/delivery)

• Booking and payment details

• Any messages or inquiries you send us

3. How We Use Your Information

We use your data to:

• Provide and deliver laundry and pool cleaning services

• Manage bookings, pickups, and deliveries

• Respond to inquiries and customer support

• Send booking confirmations or service updates

• Improve our website and customer experience

4. Legal Basis for Processing

We process your data based on:

• Your consent (when contacting us or subscribing to updates)

• Our contractual obligations (when you book a service)

• Legal compliance (e.g., invoicing)

5. Sharing Your Data

We do not sell your data.

We only share it with:

• Service providers (e.g., payment processors, IT hosting)

• Public authorities, if required by law

6. Data Retention

We keep your data only as long as needed for:

• Service delivery

• Legal/accounting obligations

Then it is safely deleted or anonymized.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at: [[email protected]]

8. Cookies

Our website uses cookies to enhance your Browse experience. You can control cookies via your browser settings.

9. Changes to This Policy

We may update this policy from time to time. Last updated on: [25/07/2025]

Terms & Conditions

Effective Date: [25/07/2025]

These Terms govern your use of [PureStay]’s services and website. By using our services, you agree to the following:

1. Services Offered

We provide:

• Full-service laundry with pickup & delivery

• Pool cleaning and maintenance

2. Booking & Cancellations

• Bookings can be made online, by phone, or via messaging.

• Please cancel at least 24 hours in advance to avoid a cancellation fee.

• Late cancellations or no-shows may incur a fee.

3. Pickup & Delivery

• We offer scheduled pickups/deliveries using eco-friendly electric vehicles.

• We are not responsible for delays due to weather, traffic, or events outside our control.

4. Laundry Terms

We take great care with your items, but are not liable for:

• Damage caused by pre-existing wear or manufacturing defects

• Items left in pockets

• Color bleeding on unlabelled garments

5. Payment

• Payment can be made online, in person, or upon delivery.

• All prices include VAT unless otherwise stated.

• Invoices are available upon request.

6. Pool Cleaning Terms

• Clients must ensure pool access at the scheduled time.

• We reserve the right to refuse service if conditions are unsafe or hazardous.

7. Limitation of Liability

We do our best to provide safe, reliable service. However, we are not liable for:

• Indirect or incidental damages

• Service interruptions beyond our control

8. Your Responsibilities

You agree to:

• Provide accurate information

• Treat our staff with respect

• Pay for services rendered

9. Governing Law

These Terms are governed by Greek law. Any disputes shall be handled in the courts of Heraklion, Crete.

10. Contact

Questions?

Email us at: [[email protected]]

Call us: [+30 +30 6989162790]